This Privacy Policy describes how VelvetHeel ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from [velvetheel.com].
Information We Collect
- Contact information (name, email, address, phone number)
- Payment information (processed securely through Shopify Payments/PayPal — we do not store your full card details)
- Order information (products purchased, order history)
- Device and browsing information (IP address, browser type, pages visited) via cookies
How We Use Your Information
- To process and fulfill your orders
- To communicate with you about your order or customer service inquiries
- To send marketing communications (only if you've opted in, and you can unsubscribe anytime)
- To improve our website and product offerings
- To run and measure the performance of our advertising (including Meta/Facebook and Google Ads)
Sharing Your Information
We share information with third-party service providers who help us operate our business, including:
- Shopify (our e-commerce platform)
- Payment processors (Shopify Payments, PayPal)
- Shipping and fulfillment partners (CJ Dropshipping and logistics carriers)
- Marketing platforms (Meta/Facebook, Google) for advertising purposes
We do not sell your personal information to third parties.
Cookies
We use cookies to operate our store and improve your browsing experience. You can disable cookies through your browser settings, though this may affect site functionality.
Your Rights
Depending on your location (including California residents under the CCPA), you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at support@velvetheel.com.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, including legal or reporting requirements.
Contact Us
For questions about this Privacy Policy, contact us at support@velvetheel.com.