Shipping policy

Processing Time
Orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Time
Estimated delivery time is 7-15 business days from the date of shipment, depending on your location within the United States. Please note that during high-demand periods, processing may take slightly longer.

Shipping Rates
We offer free shipping on all US orders over $50. For orders under $50, a flat shipping fee will apply at checkout.

Shipping Destinations
We currently ship to addresses within the United States only.

Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package's journey.

Delays
While we do our best to meet estimated delivery times, occasional delays may occur due to customs, carrier issues, or high order volume. We appreciate your patience and will keep you informed if your order is significantly delayed.

Lost or Missing Packages
If your tracking shows delivered but you haven't received your package, or if your order hasn't arrived within the estimated window, contact us at [your email] and we'll help resolve it.

Contact Us
Questions about your shipment? Reach us at support@velvetheel.com.