At VelvetHeel, your satisfaction matters to us. If you're not completely happy with your purchase, we offer a 30-day money-back guarantee from the date of delivery.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging. To start a return, contact us at support@velvetheel.com with your order number and reason for return.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Damaged or Defective Items
If your item arrived damaged or defective, contact us within 7 days of delivery with photos of the issue, and we will send a replacement or issue a full refund at no additional cost to you.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at support@velvetheel.com.
Contact Us
Questions about returns or refunds? Reach us at support@velvetheel.com.